Warranty & Returns

30 DAY MONEY BACK GUARANTEE

IF FOR ANY REASON WITHIN 30 DAYS OF PURCHASE YOU ARE UNHAPPY OR UNSATISFIED WITH YOUR PRODUCT, YOU CAN RETURN YOUR PRODUCT FOR A COMPLETE REFUND – WE’LL EVEN COVER THE SHIPPING.

 

Our "CHEW-WARRANTY"

ENDEAVOR: WE WARRANT ORIGINALLY PURCHASED PRODUCTS FOR 1 - YEAR FROM MANUFACTURER DEFECTS IN MATERIALS OR WORKMANSHIP, ACCIDENTAL DAMAGE CAUSED BY YOUR PET, OR DURING NORMAL ACTIVITIES – YES, EVEN IF YOUR PUP DECIDES TO CHEW THROUGH IT, WE’VE GOT YOU COVERED!

ASCENT / ATX: WE WARRANT ORIGINALLY PURCHASED PRODUCTS FOR 5-YEARS FROM MANUFACTURER DEFECTS IN MATERIALS OR WORKMANSHIP, ACCIDENTAL DAMAGE CAUSED BY YOUR PET, OR DURING NORMAL ACTIVITIES – YES, EVEN IF YOUR PUP DECIDES TO CHEW THROUGH IT, WE’VE GOT YOU COVERED!

Note: We cannot upgrade or change your replacement item from the original item purchased. Your replacement will be the same size, pattern and product of your claim. Only original products are covered, replacement products will have a standard 1-year warranty. 

 

HOW TO MAKE A CLAIM

EMAIL – RETURNS@PACKTCOLLARCO.COM

PLEASE  INCLUDE THE FOLLOWING INFORMATION:

NAME, ADDRESS, EMAIL, PHONE NUMBER, AND A COPY OF THE RECEIPT FROM PURCHASE. IF CLAIMING A WARRANTY, PLEASE ALSO INCLUDE A PICTURE OF THE DAMAGED PRODUCT.