Shipping, Warranty & Returns

SHIPPING RATES

We ship from Massachusetts - USA

*Orders processed in 1 business day*

USA

Standard Shipping (3-5 Days) - $5 - |FREE over $29|

Expedited (2-3 Days) - $8

Canada

Standard Shipping (5-8 Days) - $6 |Free over $75|

Mexico

Standard Shipping (5-8 Days) - $8 |Free over $75|

Worldwide

Standard Shipping (8-15 Days) - $12 |Free over $75|

30 DAY MONEY BACK GUARANTEE

IF FOR ANY REASON WITHIN 30 DAYS OF PURCHASE YOU ARE UNHAPPY OR UNSATISFIED WITH YOUR PRODUCT, YOU CAN RETURN YOUR PRODUCT FOR A COMPLETE REFUND – WE’LL EVEN COVER THE SHIPPING.

LIFETIME  “BITE-FREE” WARRANTY

WE WARRANT ORIGINALLY PURCHASED PRODUCTS FOR YOUR PET’S LIFETIME FROM MANUFACTURER DEFECTS IN MATERIALS OR WORKMANSHIP, ACCIDENTAL DAMAGE CAUSED BY YOUR PET, OR DURING NORMAL ACTIVITIES – YES, EVEN IF YOUR PUP DECIDES TO BITE OR CHEW THROUGH IT,  WE’VE GOT YOU COVERED!

Note: We cannot upgrade or change your replacement item from the original item purchased. Your replacement will be the same size, pattern and product of your claim. Only original products are covered, replacement products will have a standard 1-year warranty. 

HOW TO MAKE A CLAIM

EMAIL – RETURNS@PACKTCOLLARCO.COM

PLEASE  INCLUDE THE FOLLOWING INFORMATION:

NAME, ADDRESS, EMAIL, PHONE NUMBER, AND A COPY OF THE RECEIPT FROM PURCHASE. IF CLAIMING A WARRANTY, PLEASE ALSO INCLUDE A PICTURE OF THE DAMAGED PRODUCT.