How do I know 10% of sales really goes to an animal shelter?
PACKT, LLC is a Massachusetts based company and must abide by Mass State Law, M.G.L. c.68, s. 18, where in order to advertise our contribution to shelters, we are required to register with the state as a Commercial Co-Venture, have a signed agreement with Animal Shelters we work with, and file an annual report with the state of our financial activity. This ensures that we abide by our advertising promise to donate 10% of our sales to the noted Animal Shelter. Learn more of our requirements by clicking here.
What material is used in your products?
How do you choose your Featured Animal Shelter?
Are PACKT products available in stores?
How will my order ship & how long will it take?
US Domestic Standard - 2-5 Days (Free)
US Domestic Expedited - 1-3 Days
Canada Standard - 5-7 Days
World Standard - 15-20 Days
World Express - 4-7 Days
Returns & Warranty
If I don't like my collar or lead, can I return them?
Absolutely. We provide a 30 day money back guarantee. If you are not completely satisfied with your purchase, please EMAIL – RETURNS@PACKTCOLLARCO.COM and include the following information:
Name, Address, Email, Phone Number, a copy of the sales receipt.
What do I do if my collar or lead breaks?
While we are confident that this will not happen, we have our PACKT Lifetime “Bite-Free” Warranty. This means that if your collar or leash breaks or your pup chews through it, we will provide a replacement at no charge. To submit a claim, please EMAIL – RETURNS@PACKTCOLLARCO.COM and include the following information:
Name, Address, Email, Phone Number, a copy of the sales receipt, and a picture of the damaged or defective product.